SHIPPING & RETURNS
Shipping Policy
Once your order is received we ship out within 48 business hours. Normal shipping takes between 3-5 business days excluding holidays within the US. For orders outside the US there is an additional shipping charge to ship. Please ensure that your products are correct prior to shipping to avoid extra costs paid by the purchaser for exchanges.
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***WE DO NOT SHIP TO PO BOXES***
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For custom orders there is a 7-10 day processing time before order is shipped.
Return & Exchange Policy
NO REFUNDS ALL SALES ARE FINAL! We want to prevent any cross contamination. Please ensure that your order is correct prior to shipping! We understand that mistakes happen however, if you want to make a change to your order please email us at eyelashedoutt@yahoo.com for (eyelashes) or mesmerizedbeauty@yahoo.com for (cosmetics) within 24 hours of your purchase. Once products are shipped no changes can be made.
Please note that when you are purchasing our products you agree that you have read and understood our policy and that NO REFUNDS will be issued for orders that have been processed and shipped. For more information please email us!
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***All cosmetics are NON REFUNDABLE please read all ingredients on our products to ensure that you are not allergic. WE ARE NOT RESPONSIBLE FOR ANY ALLERGIC REACTIONS THAT MAY RESULT FROM PURCHASING OUR PRODUCTS. ***
Lost/Stolen Packages
We are not responsible for lost or stolen packages. All orders come with tracking information. It is your responsibility to track your package once package has left our facility.
There will be NO REFUNDS or REPLACEMENTS for any orders lost or stolen. If accommodations need to be made to an order that has been shipped please contact the shipping provider for changes.
Pre Order
We have now pre launched our cosmetic line for you to order prior to them being released! With our pre order system you will be purchasing the products before they are released to the public so you get first dibs before we are sold out. Once released your order will then be shipped to the address listed on the order. Please make sure you are checking your email for important updates regarding your order status and release date. *** PLEASE NOTE THAT YOU ONLY HAVE 24-48 HOURS AFTER ORDER IS PLACED TO MAKE ANY CHANGES TO YOUR ORDER*** THERE ARE NO REFUNDS FOR ANY BEAUTY PRODUCTS UNLESS THERE IS A DEFECT.